7-Day Buyer Assurance

What Is Covered

Items marked as covered by Buyer Assurance are eligible when an undisclosed defect or missing essential component prevents the item’s basic intended use. Coverage applies to Buy Now, accepted-offer, and auction purchases.

Seven-Day Claim Period

A claim must be submitted through your BuyOfferBid account within seven calendar days of the recorded pickup time. Cosmetic wear consistent with the displayed condition grade, disclosed issues, buyer’s remorse, misuse, accidental damage, and compatibility issues not caused by an inaccurate listing are not covered.

Submit Through BuyOfferBid First

Do not bring an item to the pickup location before submitting a claim. The item may be returned only after the claim status changes to Return Approved. The pickup location cannot create or approve claims.

Approved Physical Returns

After Return Approved, bring the purchased item to the stated pickup location by the deadline shown in your BuyOfferBid account. Approval is the final claim decision for the stated full credit. Pickup staff will verify the authorization and item, record that it was received, and issue the approved credit immediately.

Resolution

Approved full returns receive BuyOfferBid account credit for the item price and applicable tax originally charged. Each credit grant expires six calendar months after it is issued; the exact expiration date appears in your account and issuance notice. Credit may only be used toward future purchases made through BuyOfferBid and cannot be used for purchases made directly at the pickup location. If a listing materially misrepresented an item, BuyOfferBid may instead issue a refund to the original payment method.

As-Is Items

Items clearly marked As-Is — Not Covered are final sale and are excluded from Buyer Assurance.

Questions

Questions can be sent through our contact form or by email at support@buyofferbid.com.